Customer Service Officer

Full time MekongNet in Customer Service
  • Phnom Penh, Cambodia View on Map
  • Post Date: January 8, 2020
  • Apply Before : February 1, 2020
  • Applications 0
  • View(s) 13
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Job Detail

  • Hiring 2
  • Industry Telecommunication
  • Close Date 01 Feb 2020
  • Phone Number 081 831 516
  • Email Career@mekongnet.com.kh
  • 0

Job Description

• Welcome, listen and handle customer’s queries and complaints through face-to-face, phone calls or written communication.
• Escalate customer’s queries and complaints to Customer Service Supervisor in case she/he cannot deal with them
• Document and track customer issues, complaint and queries on given reporting system
• Regularly verify and communication with customers regarding their outstanding invoice by sending email reminder, calling by phone to customer nonpayment or long overdue and visit at their place.
• Monitor accounts receivable, billing, collection is accurate update
• Prepare and send daily/weekly/monthly report to Customer Service Supervisor

Job Requirements

• Bachelor Degree/High Diploma in Business Administration, Accounting/Finance or other related field
• At least 1-year experience in Customer Service function
• Ability to articulate and simplify customer issues and solution
• Good spoken and written Khmer/English, Chinese or Vietnam is a plus
• Be computer literate especially in Microsoft Office

How To Apply

Contact Person: Ang Sokkea (Mr.)

Phone: 081 831 516/061 226 648

Email: career@mekongnet.com.kh

Website: http://www.mekongnet.com.kh

Address: Building No 95, 4th Floor, Norodom Blvd., Sangkat Boeung Raing, Khan Daun Penh, Phnom Penh, Cambodia.

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